Private Dining Group Booking
Terms and conditions

TENTATIVE BOOKINGS & CONFIRMATION

  • Tentative Holds: Tentative bookings will be held for a maximum period of 72 hours. If confirmation is not received within this timeframe, the reservation will be automatically released without further notice.

  • Courtesy Reminder: A courtesy reminder will be sent 24 hours prior to the release of the tentative booking. If no response is received by the end of the 72-hour period, the reservation will be forfeited.

  • Booking Confirmation: A booking is only considered confirmed and secured once the pre-authorisation process has been successfully completed. We require a pre-authorisation of 50% of the agreed minimum spend to confirm the reservation. Please note that your card will not be charged at the time of confirming the booking.

PAYMENT
The bill must be settled at the close of the event at the restaurant.

CANCELLATION FEE
If the reservation is cancelled within two weeks of the booking date, a cancellation fee of 50% of the agreed minimum spend will apply and will be charged to the credit card provided during the pre-authorisation process. A receipt will be issued on the next business day.

SERVICE FEE
A 10% discretionary service fee applies to the total bill for all private dining and exclusive use group bookings. The discretionary service fee amount will appear on your final bill for your acknowledgement. The service fee is in addition to the minimum spend, except for Main Dining Room book-outs and Exclusive Use of the venue.

MENU CHARGES AND CATERING NUMBERS

  • For group bookings of ten guests or more, we offer our Events Menus, which feature dishes from the restaurant’s à la carte menu. For smaller groups, we offer our full à-la-carte menu.

  • We can accommodate most dietary requirements. e kindly request 24 hours’ notice to ensure proper arrangements.

  • To ensure the smooth execution of your event, we require an estimated number of guests five working days prior to the function. Guaranteed final guest numbers must be provided 24 hours prior to the booking date. This will be the minimum number of guests for which you will be charged.

  • Please note that due to the configuration of the Private Dining Room, increases in reservation numbers may not be possible on short notice.

  • Final menu choices must be received no later than 72 hours prior to the event date. If menu selections are not received within this timeframe, The Restaurant Pendolino reserves the right to allocate the booking to our standard Three-Course Events Menu. Dessert may then be ordered and charged on consumption during the event.

CAKES

Our in-house pastry team can prepare cakes with a minimum of 72 hours’ notice. Please contact your event coordinator for pricing and options. Guests are also welcome to bring their own cake; a cakeage fee of $10 per person will apply which will include a scoop of homemade Gelato.

MINIMUM SPEND
Reservations for both private dining rooms, exclusive use of the Main Dining Room, or exclusive use of the venue require a minimum spend, which serves as a guaranteed expenditure on food and beverage, including GST. Please note that discretionary service fees are not included in the minimum spends, except for Main Dining Room bookings and exclusive use of the venue.

EVENT TIMING
For lunch events, the venue must be vacated by 4:00pm.
If your booking requires specific timings, please advise us in advance and we will do our best to accommodate this. However specific timings cannot be guaranteed, and only an approximate end time can be provided.

RESPONSIBLE SERVICE OF ALCOHOL
Clients will be responsible to ensure the orderly behaviour of their guests and Management reserves the right to intervene where deemed necessary. The responsible service of alcohol and related laws will be enforced during the event. All food and beverage must be consumed on our licensed premises.

MENUS & PRICING
While every effort is made to maintain published menus and pricing, these are subject to change at the discretion of management. Clients will be notified of any changes prior to the event date. All prices quoted are inclusive of GST, unless otherwise stated.

DAMAGES TO PENDOLINO PROPERTY
Event organisers will be financially liable for any damage to restaurant property, fixtures or fittings whether sustained through their own actions, or through the actions of their guests, contractors or sub-contractors.

SECURITY
Under no circumstances does The Restaurant Pendolino take responsibility for any items brought by the client into the venue. It is the clients’ responsibility to ensure the security of their equipment and their guests possessions while on the premises.

DELIVERY AND COLLECTION OF GOODS
Unless otherwise agreed, The Restaurant Pendolino will only accept delivery of goods on the day of the booking, and all goods must be taken from the restaurant on the same day unless prior arrangements have been made. Management accepts no responsibility if goods are damaged or lost.