Private Dining Group Booking
Terms and conditions

TENTATIVE BOOKINGS & CONFIRMATION

  • Tentative Holds: Tentative bookings will be held for a maximum period of 72 hours. If confirmation is not received within this timeframe, the reservation will be automatically released.

  • Courtesy Reminder: A courtesy reminder will be sent 24 hours prior to the release of the tentative booking.

  • Booking Confirmation: A booking is only considered confirmed and secured once the pre-authorisation process has been successfully completed. A pre-authorisation of 50% of the agreed minimum spend is required to confirm the reservation. Please note that the card will not be charged at the time of confirmation.

PAYMENT

The final bill must be settled at the conclusion of the event at the restaurant, on the day of the event.

CANCELLATION FEE
If the reservation is cancelled within two weeks of the booking date, a cancellation fee of 50% of the agreed minimum spend will apply and will be charged to the credit card provided during the pre-authorisation process. A receipt will be issued on the next business day.

SERVICE FEE

A 10% discretionary service fee applies to the total bill for all private dining and exclusive-use group bookings. The discretionary service fee will appear on the final bill for your acknowledgement. The service fee is in addition to the minimum spend.

MENU CHARGES & CATERING NUMBERS

  • For group bookings of 10 guests or more, we offer our Events Menus, featuring selected dishes from the restaurant’s à la carte menu. For smaller groups, our full à la carte menu is available.

  • We can accommodate most dietary requirements. We kindly request at least 24 hours’ notice to ensure the appropriate arrangements can be made.

  • To ensure the smooth execution of your event, we require an estimated number of guests five working days prior to the function. Guaranteed final guest numbers must be confirmed 24 hours prior to the booking date. This will be the minimum number of guests for which you will be charged.

  • Please note that due to the configuration of our Private Dining Rooms, increases in reservation numbers may not be possible at short notice.

  • Final menu selections must be received no later than 72 hours prior to the event date. If menu selections are not received within this timeframe, The Restaurant Pendolino reserves the right to allocate the booking to our standard Three-Course Events Menu. Dessert may then be ordered and charged on consumption during the event.

CAKES

Our in-house pastry team can prepare cakes with a minimum of 72 hours’ notice. Please contact your Event Coordinator for pricing and available options. Guests are also welcome to bring their own cake. A cakeage fee of $10 per person will apply, which includes a scoop of homemade gelato.

MINIMUM SPEND

Reservations for private dining rooms, exclusive use of the Main Dining Room, or exclusive use of the venue require a minimum spend. The minimum spend represents a guaranteed expenditure on food and beverages, inclusive of GST. Please note that discretionary service fees are not included in the minimum spend.

EVENT TIMING

For lunch events, the venue must be vacated by 4:00pm. If your booking requires specific timings, please advise us in advance and we will do our best to accommodate your requested schedule. The Restaurant will use its best endeavours to accommodate requested timings; however, specific service timings cannot always be guaranteed due to the operational complexities of the restaurant.

RESPONSIBLE SERVICE OF ALCOHOL

Clients are responsible for ensuring the orderly behaviour of their guests. Management reserves the right to intervene where deemed necessary. Responsible Service of Alcohol requirements and all applicable liquor laws will be enforced throughout the event. All food and beverages must be consumed on our licensed premises.

MENUS & PRICING

While every effort is made to maintain published menus and pricing, these are subject to change at the discretion of Management. Clients will be notified of any changes prior to the event date. All prices quoted are inclusive of GST unless otherwise stated.

DAMAGE TO PENDOLINO PROPERTY

Event organisers will be financially liable for any damage to restaurant property, fixtures or fittings caused by themselves or their guests, contractors or subcontractors.

SECURITY

Under no circumstances does The Restaurant Pendolino accept responsibility for any items brought into the venue by the client, their guests, contractors or subcontractors. It is the client’s responsibility to ensure the security of their equipment and personal belongings while on the premises.

DELIVERY & COLLECTION OF GOODS

Unless otherwise agreed in advance, The Restaurant Pendolino will only accept deliveries on the day of the booking, at agreed times outside of standard restaurant service periods. All goods must be collected from the restaurant on the same day unless prior arrangements have been made with Management. The Restaurant Pendolino accepts no responsibility for any goods that are damaged, lost or left unattended on the premises.